Contents
You clicked "Get deposit address", sent the money, and now you are looking at a page with five steps and one of them highlighted. This guide reads that page with you: what each stage means, which number changes when, which transaction hash you can look up and where, and how long each step should take depending on what you sent.
The page itself
The status page lives at a link of the form sablebolt.io/status/ followed by the swap ID. There is no account behind it, so this link is the only place the swap is tracked. Bookmark it or copy it before you close the tab; the page has a "Copy link" button for exactly that. The page asks the server for the current state every few seconds while the swap is running, so you do not need to reload it.
The page is deliberately plain. Above the fold: the five stages with the current one marked. Below: a summary of what you send, what you get (estimate), the recipient, the refund address if you set one, the time the swap was created, and two transaction links that appear as the swap progresses.
The five stages
| Stage | What the page says | What is happening |
|---|---|---|
| 1. Waiting for your deposit | "Send exactly … to the address below" plus the one-time address and a QR code | Nothing has arrived yet. The amount to send and the address are the only things that matter now. |
| 2. Confirming | "Deposit seen. Waiting for N confirmations on …" | Your transaction is in the sending network's mempool or in a block. The swap starts after N confirmations. |
| 3. Swapping | "Deposit confirmed. The swap is running." | The rate is set at this moment and the payout amount is calculated. Usually short. |
| 4. Sending | "Payout sent on …. Waiting for the network." | The payout transaction has been broadcast on the receiving network. |
| 5. Done | "… delivered." | The payout has been confirmed on the receiving network. |
Stage 1 — Waiting for your deposit
Three things to check before you send, all on this screen:
- The amount. Send exactly the figure shown, in one transaction. The estimate was made for that amount.
- The network. The page warns you to send on the named chain only. USDT on TRON to a TRON deposit address; not USDT on Ethereum, not TRX. Other networks or tokens sent to the address are not credited automatically.
- The extra field, if shown. For a handful of assets the deposit side needs a memo or tag as well as the address. If the page shows one, copy it along with the address.
While this stage is active there is no transaction hash on the page, because there is no transaction yet.
Stage 2 — Confirming
The page moves here when the deposit transaction is seen on the network. The text tells you how many confirmations the chain needs; the number comes from the asset data and is the same for every swap from that chain. From here on the page shows the deposit hash under "Your deposit", linked to the explorer for the sending network. This is your transaction, from your wallet, so you can also find it in the wallet's history.
This is the stage where almost all the waiting happens. The next section gives the typical times by chain.
Stage 3 — Swapping
Short, usually a minute or two. The deposit has the confirmations it needs; the rate is read at this moment and the payout is calculated from it. If you want to know why the final amount can differ from the estimate, that is the subject of Floating rate: what changes between the estimate and the payout.
Stage 4 — Sending
The payout has been broadcast on the receiving network. The page now shows the payout hash under "Payout", linked to that network's explorer. This hash is the proof of payment: if you are paying someone else, send it to them, because the payment arrives from a payout address they will not recognise. The wait here is the receiving network's own confirmation time — a few seconds on TRON or Solana, minutes on Ethereum, longer on Bitcoin.
Stage 5 — Done
The payout is confirmed. The page shows the delivered amount in the receiving asset. When that amount is larger than the estimate, a second line shows the difference ("… more than the estimate"). When it is smaller, the delivered figure is simply what the market gave at confirmation; the earlier estimate stays in the summary for comparison.
Which hash appears when
| Hash | Appears at stage | Belongs to | Look it up on |
|---|---|---|---|
| Deposit hash ("Your deposit") | 2. Confirming | Your wallet → the deposit address, on the sending network | The sending network's explorer |
| Payout hash ("Payout") | 4. Sending | A payout address → your recipient address, on the receiving network | The receiving network's explorer |
Both links on the status page already point at the right explorer. If you prefer to type the hash yourself, these are the ones the site uses:
| Network | Explorer | What you can see |
|---|---|---|
| Bitcoin | blockchain.com | Confirmations, amount, addresses |
| Ethereum (ETH, USDT ERC-20, USDC, PAXG, ENA) | etherscan.io | Confirmations, token transfer, addresses |
| TRON (TRX, USDT TRC-20) | tronscan.org | Confirmations, token transfer, addresses |
| BNB Smart Chain (BNB, USDT BEP-20) | bscscan.com | Confirmations, token transfer, addresses |
| Solana (SOL, USDC) | solscan.io | Finality, token transfer, addresses |
| TON (GRAM, USDT) | tonscan.org | Confirmations, jetton transfer, comment |
| XRP Ledger | bithomp.com | Validation, amount, destination tag |
| Litecoin, Dogecoin, Zcash (transparent) | blockchair.com | Confirmations, amount, addresses |
| Monero | monerohash.com explorer | That the transaction exists and its confirmations. Amounts and addresses are hidden by design. |
For Monero the explorer cannot show you the amount or the receiving address; your wallet is the place to confirm that the payout is yours, and it will show the incoming amount as soon as it scans the block.
How long each stage takes, by what you send
Stage 2 is where the time goes, and it depends only on the chain you send from. Stages 3 and 4 add a couple of minutes on top.
| You send on | Confirmations needed | Stage 2, typical |
|---|---|---|
| TRON | 1 | ≈ 2–5 min |
| BNB Smart Chain | 10 | ≈ 2–5 min |
| Solana | 1 | ≈ 2–5 min |
| XRP Ledger | 2 | ≈ 2–5 min |
| TON | 20 | ≈ 3–7 min |
| Ethereum | 15 | ≈ 4–10 min |
| Dogecoin | 3 | ≈ 4–10 min |
| Zcash | 6 | ≈ 9–19 min |
| Monero | 5 | ≈ 11–24 min |
| Litecoin | 5 | ≈ 14–29 min |
| Bitcoin | 2 | ≈ 21–44 min |
Worked example: you send 0.02 BTC for a BTC → USDT TRC-20 swap at 14:00. Your wallet broadcasts; by 14:02 the page is on "Confirming" with the deposit hash. Bitcoin blocks arrive about every ten minutes on average, with no guaranteed minimum or maximum, so two confirmations land anywhere from 14:20 to 14:45. "Swapping" takes until about 14:47; "Sending" shows the payout hash on tronscan, and "Done" follows within a minute or two because TRON confirms fast. Total: 45–50 minutes, of which 40 were Bitcoin.
The reverse route, USDT TRC-20 → BTC, is quick on the deposit side (one TRON confirmation, a few minutes) and then waits at "Sending" for the Bitcoin network to confirm the payout — again around ten minutes per block.
A long "Confirming" is almost always the sending chain being itself. Before writing to anyone, open the deposit link and read the confirmation count. If the explorer shows your transaction with fewer confirmations than the page asked for, the swap is waiting on the network, not on us. If the explorer shows no transaction at all, it has not left your wallet: check the wallet's outgoing history and its fee setting.
The other outcomes
Not every swap ends at "Done". The page has plain-text states for the other cases and shows them in place of the stages.
- "This swap could not be completed." The swap stopped. The page does not guess why; write to support with the swap ID.
- "The deposit was returned." The deposit went back to the address you sent from. Check that address in your wallet.
- "The deposit window has closed." No deposit was seen in the time allowed for this swap. If you sent after that, the transaction still exists on the chain — write with the swap ID and the hash.
- "This swap needs attention." The swap is paused for a check. The page tells you to write to support with the swap ID.
- "Status unknown." The page could not read the swap's state. Reload once; if it persists, write.
None of these lines promise a procedure, because the right step depends on the case. What they do promise is that the swap ID is enough for support to find it.
When to write to support, and what to include
Write when any of the following is true:
- The deposit explorer shows more confirmations than the page asked for, and the page is still on "Confirming" twenty minutes later.
- "Sending" has shown a payout hash for a long time but the receiving explorer does not know the hash.
- The page shows one of the states in the previous section.
- You sent the wrong amount, the wrong token, or on the wrong network.
- You lost the status link. Support can find the swap from the deposit hash.
Include, in one message:
- The swap ID — it is in the page title and in the link.
- The deposit hash, copied from your wallet or from the page.
- What you sent: asset, network, amount, time.
- What the page shows right now, in your own words.
The support page has the address and the current quick answers.
Checklist while a swap is running
FAQ
The page has said "Waiting for your deposit" for ten minutes after I sent. Is something wrong?
Check your wallet's outgoing history first. If the transaction is there with a hash, the network has not yet shown it to us; it usually appears within a minute or two on fast chains and within a block on Bitcoin. If there is no hash, the wallet did not broadcast.
Can I see the status page from another device?
Yes. It is a link, not a login. Anyone with the link sees the same page, so share it only with people who should see the addresses on it.
Which hash do I give the person I am paying?
The payout hash, from stage 4 onwards. The deposit hash shows money leaving your wallet, which proves nothing to them.
The delivered amount is less than the estimate. Where did the rest go?
Into the market move during confirmation, or a higher payout network fee at that moment. The floating rate guide has the arithmetic.
The explorer link opens but shows nothing.
On Monero that is expected for amounts and addresses; the transaction itself should be there. On other chains, give the explorer a minute — some index new transactions with a short delay — and then check that the page's network matches the explorer you are on.
Does the page expire?
Treat the link as the record of the swap and save it as soon as it opens; there is no account to search from later. If you do lose it, the deposit hash is enough for support to find the swap.